Shipping & returns

Where we deliver

We deliver within South Africa to a physical street address. We can't deliver to PO Boxes. [DELIVERY AREAS, e.g. nationwide]

Making your order

Many of our items are made to order. Please allow [MAKING TIME, e.g. 5-10 business days] for your order to be made and dispatched.

Delivery times

Once dispatched, delivery usually takes:

Gauteng [X-X business days].

Western Cape, KwaZulu-Natal and Eastern Cape [X-X business days].

Other provinces and outlying areas [X-X business days].

Delivery cost

[R___ flat rate / free over R___]. The delivery cost is shown at checkout before you pay and is part of your order total.

Tracking

When your order is dispatched we email you your tracking details. We deliver with [COURIER].

Check your address

Please check your delivery address before you pay. If you need to change it, contact us before your order is dispatched.

Once the courier has your parcel it can't be rerouted, and a re-delivery fee may apply if a delivery fails because of an incorrect address.

Damaged or missing items

If something arrives damaged or is missing, email us within [5] business days with your order number and a photo and we will arrange a replacement or a refund. This does not limit your rights under the Consumer Protection Act.

Changed your mind?

Because you buy online, you may cancel within 7 days of receiving your goods, without giving a reason and without penalty.

Items must be unused, clean and in their original condition and packaging, with the matching bag. You pay the direct cost of returning the goods to us.

We refund you within 30 days of your cancellation, to the account you paid from.

Personalised items

Items made to your specifications or clearly personalised (for example a blanket in a school's colours with a name label) can't be returned if you change your mind. We will still repair, replace or refund them if they are faulty.

Faulty goods

Goods must be of good quality and free of defects. If a product turns out to be faulty within 6 months of delivery you may choose to have it repaired, replaced or refunded, as the law provides.

How to return or cancel

Email [EMAIL] with your order number. We reply within 1-2 business days with the next steps.