Terms of sale

Who we are

Household Goods by Soné Groenewald, [LEGAL NAME AND LEGAL STATUS, e.g. sole proprietor / (Pty) Ltd], [REGISTRATION NUMBER if a company], [VAT NUMBER or "not VAT registered"].

Physical address (also for legal documents): [PHYSICAL ADDRESS].

Phone: [PHONE]. Email: [EMAIL]. Website: [WEBSITE ADDRESS].

Our products

We describe each product, with its size, colours and materials, as accurately as we can. Photos are taken in natural light so colours may look slightly different on your screen. Items are made one at a time, so pattern placement and finish can vary slightly.

Prices and VAT

All prices are in South African Rand (ZAR). [Prices include VAT. / We are not VAT registered, so prices do not include VAT.] The delivery cost is shown at checkout before you pay.

Ordering and payment

You pay securely through PayFast. At checkout you can review your whole order, correct mistakes and cancel before you pay.

Your order is confirmed by email once your payment has been received. We may cancel or refuse an order if there is a pricing mistake or the item is out of stock, and will then refund you in full.

Made to order

Many items are made to order. See Shipping & returns for making and delivery times.

Delivery, returns and refunds

See Shipping & returns. Your 7-day cancellation right for online purchases and your rights for faulty goods apply as described there.

Guarantees

Our products are covered by the guarantees and rights of the Consumer Protection Act. Nothing in these terms limits those rights.

Our content

The photos, designs, text and logo on this website belong to Household Goods by Soné Groenewald and may not be copied or used without written permission.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses. Nothing in these terms excludes liability that the law does not allow us to exclude.

Privacy

See our Privacy policy.

Changes

We may update these terms. The terms that applied when you placed your order apply to that order.

Law and complaints

South African law applies. If you have a complaint, please contact us first at [EMAIL]. You may also approach the National Consumer Commission or the Consumer Goods and Services Ombud.